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Your orders from A to Z

You just placed an order and have some questions that require our help? We're here to assist you!

I just placed an order. What’s next?

Congratulations and welcome! You will be receiving soon the best products/accessories!. If you just placed an order on our website, you will receive an order confirmation email that will be sent to the email address provided during order placement. T

I need to cancel or make a change in my order.

Within the hour following your order, we will do our best to assist you in proceeding with any changes to your order. Any request shall immediately be addressed to our Customer Service by email at [email protected] to cancel or change an order that

Why is my order still processing?

All standard orders have a processing time of 1-3 business days. There might be different reasons why your order is still "unfulfilled" (being processed) but if you feel that it has been processing for more than a week, feel free to contact us and we

How do I apply a gift card?

If you are receiving an error while trying to use your gift card, it might be because you are trying to apply your gift card to the cart page. Any gift card should be entered on the checkout page. Please contact our customer service with any question

When do I receive email confirmation?

After you place an order on our website, you will receive an order confirmation email that will be sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details. A shipm

I have a coupon code. How do I apply it?

Your coupon code can be applied to the cart page after selecting your way to shop.Pick between "VIP Checkout" or "Pay as you Go" Checkout and then enter your coupon code. Coupon codes are only available for "Pay as you Go" checkout and outside specia

When will my order ship?

All standard orders have a processing time of 1-3 business days. As soon as it is shipped, you will receive an email with a tracking number. You can track the status of your order by clicking on this link.