Issue with Orders

Issues with the website

📩 Email: help@madamglam.com – Drop us a message anytime!
💬 Chat: Chat with us 24/7 via the live chat on our website.
📑 Form: Fill out our online form for any inquiries.

Madam Glam

TROUBLESHOOT

Changing Account Details

What are the benefits of creating an account?

I can't login into my account.

I see "Account Invalid" when I try to login

Your account

I’m a blogger and want to review your products — how can I request samples?

I'm a Nail Artist - how can I request products for my kit?

I want to work for you, how can I apply?

Do you offer a pro program or discount code?

Work with us

GENERAL QUESTIONS

What is the VIP Membership?

What are the perks?

TRY IT FOR FREE until the 1st of next month?

Which gels and products are part of the VIP Membership?

I am a VIP member how can I pay?

How can I apply my VIP store credit?

My VIP store credit is not applying? What can I do?

I am a VIP member. Why can't I add a coupon?

I LOVE THE VIP!!! How do I subscribe?

When will I be charged?

What if I don't want to shop as a VIP this month ?

For how long do I have to subscribe?

Can I return my VIP Order/Products?

What if I don't want to subscribe to the VIP?

VIP Refund

I want to reactivate my VIP Membership, how can I do it?

How do I cancel?

Are your products Cruelty-Free?

Are your products tested on animals?

Are your products Vegan?

Are your products HEMA free?

What does it mean that your nail polishes are 21-free?

I can't find a product that I love. Do you discontinue products?

Are your colors hypoallergenic?

How long after opening can I keep my bottle?

Can I keep my gel polish in the fridge?

How to store my gels?

Can you wear metallic gel/nail polish in an MRI?

What does it mean that the gel polish is Vegan?

Do your products contain palm tree oil derived ingredients?

All about our Products

What is a soak off gel polish?

How do I apply gel polish?

What is the difference between gel polish and regular nail polish?

How do I get the perfect manicure?

How long does it take for my gel polish to dry?

My manicure doesn't last. What can I do to make my manicure last longer?

Should I shake Madam Glam color prior to application?

Do I really need a base coat?

Do I really need a top coat?

Can I use Madam Glam color with the base or top coat from another brand?

How can I get a perfect looking application with small or very curved nail beds?

Do I need a UV or LED light to cure my gel?

How do I remove Gel Polish?

Why do nails look white or dry after removing polish?

How long should I wait to apply my top coat after painting my nails?

What is a Polygel and how do I apply it?

What is a Builder Gel and how do I apply it?

How to use our products

PRODUCTS

I just placed an order. What’s next?

I need to cancel or make a change in my order.

Why is my order still processing?

How do I apply a gift card?

When do I receive email confirmation?

I have a coupon code. How do I apply it?

When will my order ship?

Your orders from A to Z

In which currency are your prices listed?

What is the Pay as you Go?

What payment methods do you accept?

Is my payment information safe?

Why has my card been declined?

Why do I see a few charges on my banking statement.

Do I have to pay sales tax?

VIP Checkout and Pay as you Go

Payments

ORDERS

Do you ship internationally?

Do you offer Free Shipping?

Do you deliver to PO box addresses?

How do I track my order?

How much are the shipping costs?

How long will it take to ship my order?

How long does shipping take in the US?

How long does international shipping takes?

Will I pay Custom taxes?

Where is my order? /lost order.

I did not receive my order. Who do I need to contact?

When will I receive my order?

My item arrived broken/this wasn't what I ordered.

Shipping

How do I return my order?

How do I send an exchange and get store credit for it?

Did you receive my return?

What is your returns policy?

How long will it take to process a return?

Can I return my order?

Exchanges & Returns

SHIPPING, EXCHANGES & RETURNS

I have an issue with my order/placing my order

I haven't received my order

I have an issue with the website

My VIP Status is not active

I don't see my store credits

I can not apply a discount code